In case if you do not like the product which you received from sambalpuriBastralaya.com, please leave message via contact us page. We are not giving full replacement on all the items, few items are handmade and manufactured upon order request.
Customer need to first contact us through Contact Us page on web site before returning any product. If you will return the products before let us know the same, then we will not provide any refund.Please read below points carefully before request for returns
- Customer need to bare the shipping cost while returning the products.
- We will not refund the shipping charges paid by you while purchasing the item.
- We will not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the Products.
- At any point of time the refunds will not exceed the actual value of the Products.
- Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
- In case of product return, we will issue a refund once we receive the product back at our office.
- Returns or exchange of products will not be entertained for the products purchased during SALE period.